Customer Testimonials
Check out all the other negative reviews. I have been a loyal customer for over a decade. Even back when they used to service my motorhome.
The Service department has changed in the past few years and might be the worst experience I've ever dealt with. Multiple visits to deal with the same issue. They damaged my car in the process, and then claim I brought it in that way. It's obvious that they are at fault but they don't care. They lied and said they only updated software. But the invoice lists physical parts they changed ... Read More DealerRater - Aug 15, 2025
Horrible dealership. DO NOT PURCHASE A VEHICLE FROM HERE! We wanted to terminate our lease early with a vehicle from Ford and lease a new vehicle also from Ford. My husband spoke with Anthony and he was keen to make the deal. My husband goes in and tells him he wants to pay no money out of pocket and terminate the lease early, No problem!! They make a deal. We leave the old car with them and bring the new vehicle home. Surprise surprise , after a few months we receive a bill from Ford credit wanting to be paid for ... Read More DealerRater - Oct 15, 2024
This Fairview Ford dealer ship is a joke the staff there are pocketing the extra hard working cash you earn everyday money you customers make working to support your family's and these guys well the service people are doing and some of the front desk staff how you doing Tyler anyway i stopped working for these xxxxxxx's a couple years ago and im going to bring the big guys in this place should only sell hot wheels till next ....the phantom
scam of a dealership. wanted to insult me by offering over $700 per month to lease a base model explorer???? Like what are they thinking. I’m gonna go and actually get an X5 which is an actual luxury car for less than this piece of crap ford.
I ordered a Bronco in march 2022 was told no dealer mark ups I’ll be paying MSRP.. My bronco is arriving in a week or 2 and so far I am very satisfied how I’ve been treated. Robert has been very helpful. I will update once I take delivery of my new Bronco
they rip you off every chance they get agree its a zero star dealership out story is this - AAA towed it to Fairway Ford in Placentia, Fairway called me 30 minutes later and Jeff the service writer said they had diagnosed the issue as the power Steering pump and it would cost $1365 to fix it. I called Jeff and said fix it That was around 1PM on 9’8’22 and he told me the car would be ready the next day.
I never received a call on Friday 9’9’22.
On Monday 9’12’22 I called Fairway Ford and spoke to Jeff to find out when ... Read More DealerRater - Sep 15, 2022
This is a 0 star dealer. After waiting almost 1.5 years for my bronco to finally deliver to the dealer, the dealer has decided not to honor the 2021 price protection put out by Ford Motor Company and charge me the 2022 model pricing. Trying to take another $3k from a customer is not right and this dealer is ruining the Ford name. I was turned off by these guys from when I asked to upgrade to a Ford Bronco Raptor back in November 2021. They said there would be a $30k Markup to make the switch regardless of being an order holder.
Very easy to schedule a service appointment. All work done timely and very clear explanations of all work done.
They just jack up the prices and still wanna charge mark ups so price goes from 22000 to 45000 dollars wow you guys really taking advantage of this pandemic
Typical sleezeball sales tactics to gouge potential client's. Don't waste your time with this low level dealership. Dave the sales manager tried pulling the Ol' switcheroo bait-and-switch on a vehicle. His assistant told me to come in offering an MSRP price then when I got there added a $14,000 mark up on a $31,000 MSRP vehicle. Smh
I drive past a couple of Ford Dealers because their service technicians and reps are top notch. I know the work will be done right and I will be informed of every aspect of repair.
I leased my vehicle from this dealer, and I have been happy with the service I got when needed. The service department is always ready to help. Thank you.
Been working with Chuck on getting work trucks and he always comes through somehow someway! Much appreciation!
I dealt with Chuck on a purchase of a new Expedition. The process was easy and smooth. He worked diligently and answered all my concerns. It was a great experience dealing with the staff at Fairway Ford, would highly recommend.
Great experience. Easy going no pressure. Good job! would for sure deal with fairway again
Very happy with the service I received from Fairway Ford especially Jeff in the service department
We are local residents for 30 yrs, and have owned (3) F-150 trucks for personal use, (3) Explorers (Co. cars) over last 20 years, always taking them to Fairway for service. Jeff, Lydia, and Roberto have been a great team for years. Always friendly, professional, helpful, personal... like leaving your vehicle with a friend whom you trust. Bought the trucks via fleet mgrs/CostCo, so from various dealers, but never liked those service departments (high tech, very organized, and impersonal) as much as our local team! This group has never pushed us to have unnecessary work done. They are great about wearing masks, putting ... Read More DealerRater - Nov 17, 2021
I have been dealing with Fairway Ford Since the ‘90’s. They are professional, customer oriented, and honest. They always communicate what needs to be done, how long it will take, and the cost. The Service Department is excellent, especially, Roberto, who is very knowledgeable of the Ford products and very honest.
No one here cares about you. They have no problem taking your money, but do not expect anything near good service. I will be filing a complaint to the Bureau of Automotive Repair shortly. This review will be long, because these guys really took me for a ride.
It started when the clutch in my car blew out. I took it to the service department and I met Jeff. He gave me an estimate of $1,800. That included $1000 for the clutch and $800 in labor. That is already fairly high on both ends, but I really love my car and I assumed ... Read More DealerRater - Aug 31, 2021
Excellent service and attention to detail while away from home on vacation. My F150 was ready in the time promised. Roberto also had it washed for me.
Wife and I started exploring for vehicles this week because her lease was going to be up in the next 5 months. We have been very happy with her Ford Expedition that we started our searching for a new model and we also considered the new Tahoe. The new Tahoe looks great, but the Expedition in our opinion was still better. After being burned at a young age by a shady car dealership I vowed to never let another car salesman rip me off again so I have a lot of experience leasing vehicles the past 15 years.
I reached out through ... Read More DealerRater - Jun 12, 2021
Have been dealing with Fairway Ford since the early 90’s. They are honest and fair and always communicate what needs to be done and when. Their Service Department is excellent. I’ve worked with Roberto in the Service Department over 30 years. He’s very knowledgeable and honest. He’s the best. I highly recommend Fairway Ford!
I always feel I get just what is needed with Fairway Ford. They are fair and communicate what needs to be done, without overcharging. I appreciate their efficiency and honesty.
Was having problems with my brakes thatwoulh only happen ever now and then.I believe that the problem has been finally solved. GREAT JOB GUYS. Bob stewart.
My wife and I have brought all of our Ford cars over 10 + years to Fairway Ford to our Service Writer- Roberto,,, He is the best.. He alway takes go care of our cars over the years and alway keep us well informed of the status of are car... Any problems that may come up has alway been resolved through Roberto... A very good and well run customer service organization..
I took my car in and told the service tech it was making a horrible noise. The guy calls back with a $1,200+ estimate. He said the the motor mounts needed replacing and gas purger. I don’t know about cars so I figured if I changed the motor mounts it would be ok. $915 later my car had the same problem. I don’t think this guy took advantage of me. The motor mounts probably didn’t even need change. My car is the same as it was when I took it in. Would give him 0 stars if I could.
We have been using Fairway Ford for years and years, the service manager Lidia is top notch! she communicates very well and keeps me informed on the work being done. She always calls back and is upfront and keeps me in the loop on how they are doing on the truck at hand. Dan - Action Power
Service did an excellent job, truck was clean, on time and service provider was very knowledgeable of her products. The customer pick up and delivery service is an excellent convenience to the customer.
Will never go back nor recommend this dealership. Horrible sales service. The salesman lied about the availability of a car. Obnoxiously pushy and rude. I wanted the used car advertised and he said none were available, only available were brand new. It was a waiting game just to get a price on the new car. While waiting I went out on the used car lot and found 2 used cars I was looking for. He kept demanding I test drive the new car 6 times. Each time I told him I already had driven the new car and done my research. There ... Read More DealerRater - Jul 21, 2020
The best service This is by far the best place to take your car for any type of service. I highly recommend it to everyone
Great service at this dealership !! Robert Castro and the service department did a great job. I would recommend this dealership to my friends and family!! Ford is all I buy !!
Fairway Ford Service, Jeff Avichouser always listens carefully to my needs and keeps me informed on the service process. The work done has always been reliable and timely.. The dealership office representative referred to me by name and thanked me for my business.
My experience has always been a great one. Everyone has always been friendly and helpful. I would highly recommend Fairway Ford for your Sales and Service needs.
Great buying experience from Fairway Ford ! Had the great pleasure of dealing with salesperson Jesse Stuckey ! Jesse is knowledgeable and personable ! a great guy ... got a great price from the Fairway internet manager ! Came in on a Sunday morning to close the deal ... it was a simple and straightforward process ! In just a very short time I was driving home in my new Edge St ! Best car buying experience ever !
What a great dealership! I've wanted a Mustang since i was a child and the whole sales team from Erick the salesman, Dave the manager, Wade the manager and Dennis in Finance made the whole process so easy! I would recommend this dealership to all my family and friends
I’ve bought two focuses from fairway ford. Each experience was excellent! They’re great people never, pushy and extremely helpful. My first focus they got all the way from Hollywood to get the exact one i wanted to me! My second purchase was as smooth and fast as the first time. Knowledgeable and friendly staff. I would highly recommend this dealership to all my friends and family. I wouldn’t go anywhere else!
Although I was unable to qualify for a new vehicle the staff at FAIRWAY FORD exceeded my expectations w/personable and professionalism...Both exceeding any and all my expectations! Highly recommend anyone in the market for a FORD to go and check this spot out in PLACENTIA!
GENERAL SALES MANAGER: WADE SALIBA AND ASSISTANT SALES MANAGER: ELLIOT FLEENER ARE THE TWO BEST PEOPLE TO WORK AT THIS LOCATION. KEEP UP THE GOOD WORK GUYS. FINANCE MANAGER: DAVID GOLD. GREAT PAPERWORK ON THE DEAL. YOU MAKE EVERYTHING QUICK, FAST AND EASY TO UNDERSTAND. SALESPERSON: MARTIN CHIVERS. PLEASE LOCATE GENERAL SALES MANAGER: WADE SALIBA AND ASSISTANT SALES MANAGER: ELLIOT FLEENER FOR RETRAINING AND HELP. YOU HAVE ISSUES!
Great Dealership I totally recommend it to anyone ! The sales people John Sacco & Ty are excellent when it comes to helping you look for the car you want ! They both got me into my 2017 Ford Mustang! The process is pretty fast and easy!
I negotiated a great deal over email with the manager John Sacco at 2pm for a specific truck that he said he had in stock. I scheduled an appointment to come in later that evening. After arriving and walking the lot with his salesman to find the truck it became obvious that no such truck existed. John lied to me to get me to drive into his lot to try to sell me something else. SuperSwitchSacco is the bait and switch king! Don't bother with him or Tiny UNfairway Ford unless you want to waste your time or be ... Read More DealerRater - Mar 14, 2018
Excellent Ford Dealership, from Sales to Finance to Service all tremendous pleasant knowledgeable people. Thanks to Dave G.,Steve A. and Chris R. And thanks to ALL in Service Department.
Very friendly service and accommodated every thing I asked for.. Everybody I dealt with was extremely helpful. So Thanks Steve, Matt, and Bret for your excellence
During the past 20+ years I have purchased 6 or 7 cars from Fairway. They make it so easy for me! I emailed Tim & told him what I was looking for & he made it happen. Took great care of me!
I was lied to insulted and tricked by the used sales process, too much to list ?However they claimed they did a 100 point inspection on my used purchased totally a lie.
If have purchased several cars through them and always have a great experience. Torinno is always professional and understanding. He always goes the extra mile to find you the right vehicle and not just one on the lot. Highly recommended.
I had a great experience at this dealership. I went in to lease a car and walked out happy with the car I wanted! Everyone was nice. It was quick. And I am happy with the whole experience!!
I was looking for a new Flex and Todd, Dave & Mr. Landfield could not have done a better job. So happy with my new ride. It so far has surpassed all of my expectations!!!
DO NOT DEAL WITH THESE PEOPLE!!! They were friendly before they sold me my car, after that it was all downhill. I bought my user car in January and have nothing but problems with it since. They have been very rude, uncooperative and very unprofessional not only to me but my fiancé and in laws as well. I just had my 3rd problem (in 3 months) involving my check engine light. The first was the timing belt, second was water pump, this time is my fuel pump. They told me to have it towed there, which I did. Then when it ... Read More DealerRater - Apr 20, 2016
The service was excellent. Todd was amazing and very knowledgeable about the car. The paper work was quick and efficient. Everyone at the dealer was awesome!
great place friendly sales people I worked with Mr. Chris Rosco knew everything about all the vehicles we look at. All was smooth & quick had a good experience I will recommend Fairway to everyone I bought 2016 explorer xlt
This dealership was the only place that had a track pack Mustang that wasn't screwed up (other dealerships lowered them, but nasty wheels on them, etc. Effectively ruining the purpose of the track pack). We spoke with Chris Rosco and he was so pleasant and nice. He told us what he can do, without pressure. We left and came back a few days later to trade in my Fiesta for the Mustang! It was the easiest car buying experience I have ever had!! And the trade in was very fair, so I was a happy camper. So I came ... Read More DealerRater - Feb 23, 2016
Haven't had that nice of a vehicle purchase experience in quite a few years. Everything went quick, and in a professional, yet friendly, manner. Great job! I'm looking forward with comfort to being a member of the Fairway Ford community.
We enjoyed meeting and working with Toreno Winn. The experience was effortless. Patiently answered all of my questions and stayed well after closing to make sure we understood and felt comfortable with our new Edge Sport before driving off the lot.
This is my 2nd purchase from Fairway Ford and I will always purchase from this dealership. The sales people are not pushy and they patiently answered all my questions and concerns.
Just had my RV worked on buy them and they did a outstanding job. Adam keep me informed on the repairs and the RV was spotless when I picked it up. Best Ford dealership ever.
Toreno is a BIG asset to your dealership. Made the whole process super simple. I really felt I got a square deal all the way around. Love this guy. I will buy all my future vehicles with him Scott H Dyer
I was introduced to Toreno in 2009 which was my first Ford Truck and first Ford purchase since 1979 and I can tell you "79" was not a good year for my Ford! It took a lot for me to make the switch from Chevy Trucks to Ford but glad I did!! Toreno has made each purchase smooth as silk, thank you!
I have purchased cars and truck before from Fairway Ford and this was the best experience of all. Toreno Winn did an outstanding job in assisting and purchasing the new Ford Flex. Kudos to Toreno!
After a lot of research and speaking with several dealerships I decided to purchase from Fairway Ford since they met my terms and then some. Don't be fooled by the BIG ads that you see in the OC Register from other local dealers. I went to see those guys and was really disappointed. Chris and Elliot made me feel that my business was important to them. They made it easy to select Fairway Ford as the dealership I wanted to purchase from. They worked hard to find a great Explorer for me. Brian
The dealership gave us a fair price on our trade in. They could see it was in perfect condition with low mileage and did not try to low ball us. We feel we were treated very well. This is our first Ford as we've always had Chevys, so we didn't know anyone at this dealer to start with & we are impressed!!
Just purchased a Ford Fusion and the car and purchasing experience were excellent with Mr. Winn. We obtained the car my son desired with one extra option from that requested, so the final price was close to what was expected when the car was obtained through a trade. Hopefully, we'll still find the black gloss rims my son still desires.
Just recently bought my daughter a new Ford Escape. I began looking at this model at the end of December and finally just made the purchase. During this time, Chris, my sales person, was very good at keeping in touch with me as well as looking for the specific features I was looking for in the car. I went in on the last day of March and they were very anxious to sell me a car and supported that by providing me a very fair price. I told them I had a half hour to make the deal due to ... Read More DealerRater - Apr 2, 2015
Mr. Toreno had everything ready in and out in about 30-45 min, it could have been sooner but I enjoyed talking to Mr Toreno. It was like talking to a friend and not a sale person. Best car experience ever. The car is great could not be happier. Thanks
We had the best experience with the purchase of our 2015 Expedition. Toreno Winn went out of his way to make it an easy purchase. He was quick and responsive with our email communication and made sure that he found the exact vehicle that was needed for our family. He also ensured that we were able to take advantage of all possible discounts and made financing a breeze with our local credit union and gave us a variety of options to help with our monthly payments.
We purchased a 2014 Focus. Great experience. We had death with Toreno Winn before. That was an excellent experience as well. Both purchases were great. In and out quickly.
Toreno was great to work with had everything ready in and out in about 45 min. The car is great could not be happer Thanks
not an amazing experience just mediocre. Probably just got stuck with the wrong person. The guy that showed the car was very nice and helpful but that's about it.
Bought a Ford Escape Titanium. It was a pleasure from a financial viewpoint and customer service. Chris was great to work with and the whole team made it a good experience. Thank you all.
I just got a Ford Escape and I am very happy. I really love the car. My experience at Fairway Ford was fantastic. I was treated very well by the staff and Todd Campbell did an excellent job with my purchase. Thank you Fairway Ford for a great experience
We have purchased 3 vehicles at Fairway Ford. We have enjoyed our experiences all three times. We have always been treated with respect. The staff is helpful and friendly. Our sales guy was Todd Campbell and he did an amazing job to make sure we were happy. We'll be back again I'm sure!
Thanks Fairway Ford for the great, memorable experience. I am the new owner of a Ford Fushion SE Sport, still in shock about it. Toreno, took valuable time out of his own day to make my first car experience very special. I felt like a fairway family member. The car was detailed and ready for pick up upon arrival, not to mention that Toreno stayed past his work hours for us!! Also helping out with learning all the fancy features. Hands down, best dealer and dealership EVER!
I recently purchased a Ford Explorer from this dealership. From the beginning, Trent and the rest of the team were fantastic. From the moment I stepped foot in the dealership, I was treated very well. I received a thorough explanation of the vehicle and it's capabilities. When I decided to purchase, I did not feel pressured to purchase anything I did not want. The financing was a breeze. I really enjoyed my experience with this group.
Thanks for an excellent experience in purchasing our car at Fairway Ford. Doug took time with us, giving us a chance to practice all of the features of our new Ford Fusion Hybrid. To top it off he called us at home the next day to see if we had further questions, and, he offered to spend more time with us in month to address new questions. All in all a great way to purchase a car.
Great dealership that takes care of you from start to finish. Very professional and always answers any questions you may have. Great prices and lots of cars to choose from. Best deals around!!
Steve, our salesman was wonderful and very friendly. Made the car buying experience very easy and stress free! No high pressure salesperson hanging over our head. We came to buy a car for our daughter and it was a breeze! Thank you so much!
Had an awesome experience this week purchasing a car at this dealer. All of the staff were extremely easy to deal with and didn't feel pressured about anything. I definitely recommend it.
Fairway Ford is a small and personal dealership. It's family owned and everyone there is friendly. We felt great working with them to buy a Certified Used car. They helped us with financing and helped make it happen. They had great follow up and great customer service. I would highly recommend this dealer in particular to friends.
Now I understand how a family run business can outlast the giant commercial sales gimmicks for big box car dealers. Thanks Ford of Placentia for the home town care.
Came in a little worried about trading and buying a car, but the sales people at Fairway Ford restored my faith they were absolutely wonderful.
Overall, my experience here was excellent. The salesman was friendly, he treated me as a friend, and he knew what he was talking about. He gave me a great price for the new truck he sold me, and gave me a great price for my trade in. I will definitely recommend this location for my friends and family. Thanks Fairway.
Doug is a great guy and a pleasure to do business with. He made the purchase fast and easy. I will recommend everyone i know to Doug.
Several employees spent a lot of time showing me cars and answering questions. They were all knowledgeable, friendly, and very customer oriented. In the end I felt like I got a great car at a competitive price and that I was treated exceptionally well. Thanks.
We were over miles on our previous lease and needed to get into a new car quickly. After speaking with several other dealerships, it seemed like it was going to cost us a lot of money to trade it in. But the staff at Fairway Ford were able to work their magic and offered us a great deal to unload my old lease and get into a new lease on a Ford Flex with comfortable payments. Thank you to everyone there, especially Tim White and Trent White who were patient with us (and our children) while deciding on the car. ... Read More DealerRater - Apr 19, 2014
I am very pleased wtth this dealership so far I have a nice and helpful salesman in a no pressure enviroment. I am very happy with my Ford Escape Thank You
The staff was determined to get me the truck I needed, and gave me a very good price on the truck as well as the extended warranty. Everyone in the sales staff were extremely attentive even when we were waiting for financing to fit us in.
Toreno is the Best, most efficent and most helpful salesman I have ever dealt with, period!! He worked with me to get me a car from a different dealership.
I spoke to Russell on the phone, told him what I was looking for in a car, he called me back within a few hours on a certified pre owned car. I stopped by to look at it, they were so easy to work with I drove off with a new car just a few hours later. I would defiantly recommend this dealer, they were the friendliest and easiest dealership and best car buying experience yet!
Toreno Winn was very patient and helpful and work with us for a couple of months while we evaluated various models and trim options before we decided on a new Taurus. He gave us a great deal and advised on the tradeoffs between purchase and lease. The car is great and the experience was enjoyable.
They were up front from the begining and gave me the best price. Met the whole Landfield family and would buy from them again no doubt
From the first day we purchase our new 2012 Ford Explore in 2011 we loved the service we got and price with very friendly people that were their to help you work out a deal and walk out with the car you loved with price you could afford. We brought our 19 year old son on Saturday, Nov 2, 2013 to buy him his first used car and we found a 2005 Ford Ranger that was in great conditions and in our price range. The sales man worked with us to be able to help us get the payment as low as possible since this was ... Read More DealerRater - Nov 5, 2013
It was a very good experience. It was pretty smooth and fast. However, I do think there needs to be better communication amongst the staff.
Our first interaction with Toreno was by email in regards to purchasing a new Taurus 2013 and to be able to keep our payments around what we were currently paying. I thought it was going to be an impossible feat but Toreno was great in helping us make it work. My husband and I came in and sat down with Toreno in the internet sales department and looked for an available 2013 Taurus on all the other Ford lots since Fairway did not have the car on their lot that we wanted to purchase. Toreno searched on the computer and found a ... Read More DealerRater - Oct 3, 2013
My first contact with FAIRWAY FORD was an internet return phone call from salesman Chris Rosco. He was professional, friendly, straight-forward & direct which was a welcome change from the frustration of hours of run-around I was experiencing from other Ford dealership salesmen. Within two phone calls & one hour, we had a verbal agreement. A set out-the-door price for a 2011 Ford Edge Sport.
Because of a prior commitment, Mr. Rosco was not available the next day when I came in to complete my sale. His partner Todd Campbell
was equally professional & demonstrated appreciable people skills under pressure in ... Read More DealerRater - Sep 28, 2013
My experience at Fairway Ford was awesome. I went in thinking that I was going to buy a used car when the Salesman Trent White, went through with me step by step what my options could be. No hassle, he worked with my budget, and I was able to get a brand new Ford. Process was descriptive, comfortable, and easy. No BS. They welcome their customers, offering food & drinks, and then do their absolute best to get you the car you need. Thanks Ford, and thanks Trent White! You guys are awesome!
The service department cannot seem to get it right..I took my vehicle in 6 times for the same problem over a period of 2 1/2 months. The dealer kept saying it was one thing and would not listen to me (a customer who knows nothing about cars, or at least that is the way they make you feel) as to my suggestions as to the problem. Well after having to spend $2500 at the recommendation of the service dept to fix the problem, it turned out to not fix the issues. When I kept bringing it back in and had a technician go ... Read More DealerRater - Jun 9, 2013
I SHOPPED 4 OTHER FORD DEALERS AND FOUND FAIRWAY FORD TO BE THE MOST PROFESSIONAL, HELPFUL DEALERSHIP IN NORTH ORANGE COUNTY. THEIR PRODUCT KNOWLEDGE, NO PRESSURE, NO B.S. POLICY OUTSHINES THE OTHERS BY FAR. I AM DELIGHTED WITH THE GOOD DEAL I GOT ON MY 2008 MUSTANG AND RECOMMEND FAIRWAY FORD AND SALES REP "RICK" TO EVERYONE.
