Customer Testimonials

Very good

I reached out to Fairway Ford to purchase a 2026 Ranger Raptor and Javier was great to work with. He was able to help me get the color and options that I wanted and was never pushy about dealer installed add-ons or markups. During the whole process, his communication was excellent. When I took delivery, the process was smooth and quick! I am looking forward to many years with this truck and will definitely be looking to come back for a future vehicle!

Very happy with my experience. James was friendly, attentive, and helped make everything go smoothly.

I recently purchased a 2026 Ford Bronco Badlands from Erick Ordonez and his team at Fairway Ford. My experience was exceptional from start to finish. Erick was great to work with during the sales process, straightforward negotiations and a very knowledgeable sales team. Anthony, assisted me with setting up the Ford App and drivers Marwan & Roberto delivered my beautiful Badlands to me in La Quinta, CA. They were both extremely helpful at drop off, familiarizing me with key aspects of my new vehicle. I will definitely purchase another Ford from Fairway in the future!

Fairway Ford is the only dealership my family and I trust. Eric, the manager, made purchasing my 2021 Ford Explorer smooth, professional, and stress-free. His exceptional service earned our lasting loyalty. Highly recommend Eric and the entire team!

Despite having a legally binding purchase agreement, Fairway Ford sold the vehicle to another buyer at a higher price and completed DMV registration in that buyer's name — directly violating our signed contract. After multiple unreturned calls and nearly two hours of runaround, I was told the car was already sold and registered. No apology. No accountability. I came prepared — pre-approved financing, certified check in hand, ready to drive home that day. Instead I wasted weeks of preparation, multiple trips, and significant time because this dealership chose a higher offer over a signed legal agreement. If you're considering purchasing ... Read More

Full review text opened.

Google - Oct 13, 2026

Despite having a legally binding purchase agreement, Fairway Ford sold the vehicle to another buyer at a higher price and completed DMV registration in that buyer's name — directly violating our signed contract. After multiple unreturned calls and nearly two hours of runaround, I was told the car was already sold and registered. No apology. No accountability. I came prepared — pre-approved financing, certified check in hand, ready to drive home that day. Instead I wasted weeks of preparation, multiple trips, and significant time because this dealership chose a higher offer over a signed legal agreement. If you're considering purchasing here — get everything in writing, don't trust verbal guarantees, and understand that a signed agreement apparently means nothing to this dealership. Filing complaints with the California DMV dealer licensing division and the Better Business Bureau.

My son drove to Fairway Ford today to look at a 2025 Ford Expedition Max that apparently was transferred to another dealership. He was dissapointed and I must say that Bill Poston, sales manager made the day well worth the trip. I called Bill and explained the dissapointment after my son made an appointment to test drive the vehicle and possibly purchase it and subsequently the vehicle was transferred to their sister dealership in San Bernadino. I spoke with Bill and he had the vehicle returned to the dealership within a little over an hour. Now that is great customer service ... Read More

Full review text opened.

Google - Sep 21, 2026

My son drove to Fairway Ford today to look at a 2025 Ford Expedition Max that apparently was transferred to another dealership. He was dissapointed and I must say that Bill Poston, sales manager made the day well worth the trip. I called Bill and explained the dissapointment after my son made an appointment to test drive the vehicle and possibly purchase it and subsequently the vehicle was transferred to their sister dealership in San Bernadino. I spoke with Bill and he had the vehicle returned to the dealership within a little over an hour. Now that is great customer service and a commitment to excellence. Bill and I spoke several times during the day and we talked numbers relative to this used vehicle in comparison to a new one. We spoke about the difference in payments and even costs considering the used would require an ESP extended warranty. Bill was a true professional and his demeanor and expertise in making deals happen could be felt in our phone calls. Bill stated he could put my son in a new 2027 Ford Expedition Max at a deal nobody could refuse. Bill was right. At $68k plus tax and license my son drove away with a new 2027 Black Expedition Max with gray leather interior loaded. His payment is a few dollars more than if he purchased the used vehicle with a warranty. Bill took the time to not only take my 4 phone calls but also to speak with my son personally and put him at ease on such a large consumer purchase and all of this while working 7-10 other deals from the tower. It's sales managers and individuals like Bill Poston who make a difference in the automotive industry and life in general. A truly stellar individual and representative for the Ford brand and professional that customers can no doubt rely on. Transparency, professionalism, caring, skilled, experienced and knowledgeable traits are what sets Bill apart from others and his efforts are truly appreciated! Once the deal was done Bill called me and we chatted for a while and I look forward to meeting him in the near future. Thanks Bill! Highly recommended!

My son drove to Fairway Ford today to look at a 2025 Ford Expedition Max that apparently was transferred to another dealership. He was dissapointed and I must say that Bill Poston, sales manager made the day well worth the trip. I called Bill and explained the dissapointment after my son made an appointment to test drive the vehicle and possibly purchase it and subsequently the vehicle was transferred to their sister dealership in San Bernadino. I spoke with Bill and he had the vehicle returned to the dealership within a little over an hour. Now that is great customer service ... Read More

Full review text opened.

DealerRater - Sep 20, 2026

My son drove to Fairway Ford today to look at a 2025 Ford Expedition Max that apparently was transferred to another dealership. He was dissapointed and I must say that Bill Poston, sales manager made the day well worth the trip. I called Bill and explained the dissapointment after my son made an appointment to test drive the vehicle and possibly purchase it and subsequently the vehicle was transferred to their sister dealership in San Bernadino. I spoke with Bill and he had the vehicle returned to the dealership within a little over an hour. Now that is great customer service and a commitment to excellence. Bill and I spoke several times during the day and we talked numbers relative to this used vehicle in comparison to a new one. We spoke about the difference in payments and even costs considering the used would require an ESP extended warranty. Bill was a true professional and his demeanor and expertise in making deals happen could be felt in our phone calls. Bill stated he could put my son in a new 2027 Ford Expedition Max at a deal nobody could refuse. Bill was right. At $68k plus tax and license my son drove away with a new 2027 Black Expedition Max with gray leather interior loaded. His payment is a few dollars more than if he purchased the used vehicle with a warranty. Bill took the time to not only take my 4 phone calls but also to speak with my son personally and put him at ease on such a large consumer purchase and all of this while working 7-10 other deals from the tower. It's sales managers and individuals like Bill Poston who make a difference in the automotive industry and life in general. A truly stellar individual and representative for the Ford brand and professional that customers can no doubt rely on. Transparency, professionalism, caring, skilled, experienced and knowledgeable traits are what sets Bill apart from others and his efforts are truly appreciated! Once the deal was done Bill called me and we chatted for a while and I look forward to meeting him in the near future. Thanks Bill! Highly recommended!

Read at DealerRater

Chuck T Is the Fleet manager for Fairway Ford. I’ve been working with him for years. It’s hard to find somebody in the car business who’s been in the same place for more than a year. He’s been there for over 15 for what I can remember. I didn’t purchase my last F150 from him, but he is buying it back from me For more money than my original dealership, who did nothing but play games with me. And that was Kenn Grody Ford, which I now considered the worst company to work with. If you ... Read More

Full review text opened.

Google - Sep 10, 2026

Chuck T Is the Fleet manager for Fairway Ford. I’ve been working with him for years. It’s hard to find somebody in the car business who’s been in the same place for more than a year. He’s been there for over 15 for what I can remember. I didn’t purchase my last F150 from him, but he is buying it back from me For more money than my original dealership, who did nothing but play games with me. And that was Kenn Grody Ford, which I now considered the worst company to work with. If you ever need help with the used car or commercial fleet, go see Chuck. He’s cool straight up it won’t waste your time.

I had my vehicle into Fairway Ford on September 10 for a 20,000 mile service and a recall correction on the hybrid battery. I’ve had my vehicle serviced at Fairway Ford for over a decade and have always been completely satisfied with their service. I’ve also used their body shop for repairs. Fairway Ford is an outstanding dealership who is always taking tremendous pride in customer service, and the quality of all repairs. I have continued recommended Fairway to my friends and others because of the integrity of their staff. I have been particularly satisfied with my service advisor; Jeff ... Read More

Full review text opened.

Google - Sep 10, 2026

I had my vehicle into Fairway Ford on September 10 for a 20,000 mile service and a recall correction on the hybrid battery. I’ve had my vehicle serviced at Fairway Ford for over a decade and have always been completely satisfied with their service. I’ve also used their body shop for repairs. Fairway Ford is an outstanding dealership who is always taking tremendous pride in customer service, and the quality of all repairs. I have continued recommended Fairway to my friends and others because of the integrity of their staff. I have been particularly satisfied with my service advisor; Jeff Avichouser. He has been an individual was has always gone the extra mile to ensure that I receive the best possible service and Customer experience. He is insured that my vehicle has been carried for and often times it has been washed after the service When he promises the vehicle will be ready, it absolutely is ready on time. During my most recent service, I had the opportunity to speak with Roberto Castro, service manager. He was outstanding in every way and clearly is also an individual of high integrity. In my opinion if you want the best possible service in North Orange County for any Ford product I would go to Fairway Ford. Jerry Powell

We bought a car yesterday, August 19, 2026, at Fairway Ford and the buying experience was outstanding. Robert and Dave helped us with the purchase for a car for our daughter. They were so helpful and treated us exceptionally well from the beginning to the end of them handing us the keys to the car. I would highly recommend this dealership if you want to be treated the way you should be treated. Definitely ask for Robert and Dave, thank you both once again.

I took my car in for dash error message Door Fault service required. They kept my Ford Mach E for about 6.5 hours with no calls to tell me what was wrong with it. I called them to see the status of my car. At 3:24 pm they called me back and said they had not checked my car yet and they would need to keep the car for one more day. I became upset. Steve Hernandez said he would speak to the manager. Steve called me back at 3:41 said they would take a look at the car. At 4:01 he called me ... Read More

Full review text opened.

Google - Aug 19, 2026

I took my car in for dash error message Door Fault service required. They kept my Ford Mach E for about 6.5 hours with no calls to tell me what was wrong with it. I called them to see the status of my car. At 3:24 pm they called me back and said they had not checked my car yet and they would need to keep the car for one more day. I became upset. Steve Hernandez said he would speak to the manager. Steve called me back at 3:41 said they would take a look at the car. At 4:01 he called me back and told me the car needed a new door latch which would cost $788. I said no and they said I could pickup my car and the fee would be $240 for labor and diagnostic work. Appointment was at 9 am got my car at 5 pm and paid $247 for absolutely nothing. Rip off

5k over sticker. No thanks.

I went into Fairway Ford Dealership in Feb. 2023 Looking for a dependable car. The Salesman was telling how great the 2022 brand new Ford Escape was and how dependable this car is. This was the WORSE car I ever bought. I felt so taken ADVANTAGE of. This vehicle has had so many mechanical issues and still does. I have recalls not being fixed. Even though I have the extended warranty I have to pay $260.00 for a diagnosis fee each time bring it in for a problem. Which This was not explained to me when purchasing the extended warranty. The Service Dept ... Read More

Full review text opened.

Google - Aug 13, 2026

I went into Fairway Ford Dealership in Feb. 2023 Looking for a dependable car. The Salesman was telling how great the 2022 brand new Ford Escape was and how dependable this car is. This was the WORSE car I ever bought. I felt so taken ADVANTAGE of. This vehicle has had so many mechanical issues and still does. I have recalls not being fixed. Even though I have the extended warranty I have to pay $260.00 for a diagnosis fee each time bring it in for a problem. Which This was not explained to me when purchasing the extended warranty. The Service Dept makes you feel so unwelcomed. Lydia in the Service Dept is so rude to me when I bring my car in for service repair. With my terrible experience with Ford I would NEVER purchase a Ford vehicle again.

Awesome service, Jeff you are the best.

I rarely leave negative reviews, but this experience was frustrating from start to finish. We had a 7:00 a.m. appointment and arrived at 6:55. There were two vehicles ahead of us. We were told to wait, and both were helped before us. We specifically booked the earliest available appointment because we were on a tight schedule. If appointments don't determine service order, then what's the point of scheduling one? Our truck was there for an oil change, a brake inspection, and a replacement oil cap. Nothing major. Or so we thought. The first call we received was at 2:45 p.... Read More

Full review text opened.

Google - Aug 4, 2026

I rarely leave negative reviews, but this experience was frustrating from start to finish. We had a 7:00 a.m. appointment and arrived at 6:55. There were two vehicles ahead of us. We were told to wait, and both were helped before us. We specifically booked the earliest available appointment because we were on a tight schedule. If appointments don't determine service order, then what's the point of scheduling one? Our truck was there for an oil change, a brake inspection, and a replacement oil cap. Nothing major. Or so we thought. The first call we received was at 2:45 p.m., and it wasn't even about our vehicle—it was a sales call asking if we'd be interested in selling the truck. When I asked for an update on the service, the caller had limited information about our vehicle's status. Our first update didn't come until 4:20 p.m., when our advisor told us they needed to keep the truck overnight to assess the oil leak further. That was a surprise considering the truck had spent the entire day at the dealership. The oil change had been completed; we were told the brakes looked good, and the explanation for why the truck needed to stay overnight was unsatisfactory. The next morning at 11:00 a.m., our advisor called with the diagnosis. We were quoted roughly $2,000 to repair the oil leak, and the work would take several more days. At that point, we declined the repairs because we simply needed our truck back. When we returned to pick it up, the customer service experience didn't improve. We were directed to our advisor, who was at her station texting. After another employee got her attention, she opened the conversation by telling us she'd just Googled the answer to another customer's question so she could walk them through it. Whether that was intended as small talk or reassurance, it had the opposite effect. When you're at a dealership service department, you expect the staff to be the experts. And professional. In the end, we spent nearly $400 for an oil change and an inspection, dealt with poor communication throughout the process, lost access to our truck overnight, and left feeling like our time wasn't valued. This was easily the worst service experience we've had at a Ford dealership, and we won't be returning.

I bought two trucks from this dealership. The first was a 2020 Ford F-150 EcoBoost, and everything was great. I had zero problems with the staff or the buying experience. Last year, I bought a 2025 Ford Maverick Lobo, and unfortunately, it was a terrible experience with the salesperson. I believe his name is Majid. He lied to me about getting heated seat covers for my truck because I had specifically asked for heated seats. Instead, he sold me a truck without heated seats and promised he would provide the heated seat covers later. That never happened, even to this day. This ... Read More

Full review text opened.

Google - Jul 29, 2026

I bought two trucks from this dealership. The first was a 2020 Ford F-150 EcoBoost, and everything was great. I had zero problems with the staff or the buying experience. Last year, I bought a 2025 Ford Maverick Lobo, and unfortunately, it was a terrible experience with the salesperson. I believe his name is Majid. He lied to me about getting heated seat covers for my truck because I had specifically asked for heated seats. Instead, he sold me a truck without heated seats and promised he would provide the heated seat covers later. That never happened, even to this day. This experience with Majid was very disappointing, and because of it, I will never come back to this dealership.

I bought my truck from this dealership in 2002, and they have been servicing it ever since. Over the years, they have consistently provided excellent service, and I’ve always been very happy with the care they give my vehicle. I truly recommend this place to anyone looking for honest, reliable, and professional service. They take great care of your car, and their commitment to customer satisfaction is one of the reasons I’ve continued to trust them for more than 20 years.

Romar truly made my day by helping me connect my new phone to my C300. He went above and beyond by also checking my tire pressure. His professionalism, knowledge, and willingness to assist made the entire experience smooth and enjoyable. I sincerely appreciate his outstanding customer service.

Just bought a minivan from this dealer . We had the best experience and we are very happy we were able to find them. We worked with Jacob and he was super nice, very respectful and offered us a good price. Definitely will recommend this dealership and for our next car will go back!

Josh at fairway Ford was amazing never rushed me and was a excellent salesman he let me make the right decision didn’t rush me and I told him I need a day to think about it he didn’t hesitate like how other salesman would be like no don’t leave he said I get it and I came back the next day and we made a deal great customer service

I visited about 7 Ford dealerships over the span of 2 weeks. I've been wanting a Mustang GT for a while and I almost gave up after so many disappointing visits to other dealers and outrageous monthly payments. I was drawn to this dealer because of their website slogan of no added dealer options (there was another dealer that had an expensive toy for 3k that had no real value). Dave and Josh met with me and went above and beyond of what I wanted (I knew how much I wanted to pay and what car I wanted) and they somehow ... Read More

Full review text opened.

Google - Jun 26, 2026

I visited about 7 Ford dealerships over the span of 2 weeks. I've been wanting a Mustang GT for a while and I almost gave up after so many disappointing visits to other dealers and outrageous monthly payments. I was drawn to this dealer because of their website slogan of no added dealer options (there was another dealer that had an expensive toy for 3k that had no real value). Dave and Josh met with me and went above and beyond of what I wanted (I knew how much I wanted to pay and what car I wanted) and they somehow pulled this beautiful color combination with all the bells and whistles for the same price. Absolutely made the process super easy for me and next day my car was brought by a driver that Dave planned for and went to my home to make sure everything ran smoothly. Awesome service, explanation and hastle free process!!

⭐⭐⭐⭐⭐ Five Stars - Absolutely The Real, Honest Deal! Every time I visit Fairway Ford, I leave feeling like they are genuinely trying to save me money rather than drain my wallet. My first experience completely won me over. I came in convinced my car needed a massive, expensive transmission replacement. Instead of taking advantage of that, Lidia and the team diagnosed the actual issue and replaced a minor part for less than $200. On my second visit, I was sure my brakes were shot and needed a full replacement. Unlike so many other companies that would have easily up-sold me on ... Read More

Full review text opened.

Google - Jun 16, 2026

⭐⭐⭐⭐⭐ Five Stars - Absolutely The Real, Honest Deal! Every time I visit Fairway Ford, I leave feeling like they are genuinely trying to save me money rather than drain my wallet. My first experience completely won me over. I came in convinced my car needed a massive, expensive transmission replacement. Instead of taking advantage of that, Lidia and the team diagnosed the actual issue and replaced a minor part for less than $200. On my second visit, I was sure my brakes were shot and needed a full replacement. Unlike so many other companies that would have easily up-sold me on parts I didn't need, they were completely honest. They charged me a simple $40 inspection fee and even cleaned them for free. It is incredibly rare to find this level of integrity in the auto industry. Lidia provides outstanding service, and Fairway Ford has earned a customer for life. I will definitely be back!

Lidia at service is nice and Roberto the manager is also nice. The lady courtesy driver is a total professional thumbs up all three.

Terrible buying experience. Constant delays, poor to no communication, missing, incomplete and wrong paperwork and repeated follows ups from my end for answers. I was given inconsistent information throughout the process and often felt like my concerns were not a priority after they received my money. I excepted far better customer service and professionalism.

It’s been a year since I purchased my Bronco Sport, and I still absolutely love it! This vehicle has taken me through mountains, deserts, snow, rain, and countless adventures, and it has performed amazingly in every condition. I also want to thank the team at the dealership for their outstanding service. Dave and Josh Hernandez were incredibly friendly, helpful, and made the buying process a great experience. A special thank you as well to Lidia Radford in the service department for always providing excellent customer care and taking great care of my vehicle. I highly recommend this dealership if ... Read More

Full review text opened.

Google - Jun 3, 2026

It’s been a year since I purchased my Bronco Sport, and I still absolutely love it! This vehicle has taken me through mountains, deserts, snow, rain, and countless adventures, and it has performed amazingly in every condition. I also want to thank the team at the dealership for their outstanding service. Dave and Josh Hernandez were incredibly friendly, helpful, and made the buying process a great experience. A special thank you as well to Lidia Radford in the service department for always providing excellent customer care and taking great care of my vehicle. I highly recommend this dealership if you’re looking for a great vehicle, excellent service, and people who truly care about their customers.

Amazing Service! My sons 2019 Ecosport stalled in the middle of the freeway. He was luckily able to get it to the side of the road safely. We had it towed to Fairway Ford, which is literally 2 streets behind my house. They spent a couple days troubleshooting, and found that the engine was blown. It was caused by a Safety Recall, so they covered all costs, including our rental for 3 weeks. We didn't have to ask for it, or put up a fight! They ere honest from the start! Lidia was absolutely amazing, and kept me updated throughout the process! ... Read More

Full review text opened.

Google - May 26, 2026

Amazing Service! My sons 2019 Ecosport stalled in the middle of the freeway. He was luckily able to get it to the side of the road safely. We had it towed to Fairway Ford, which is literally 2 streets behind my house. They spent a couple days troubleshooting, and found that the engine was blown. It was caused by a Safety Recall, so they covered all costs, including our rental for 3 weeks. We didn't have to ask for it, or put up a fight! They ere honest from the start! Lidia was absolutely amazing, and kept me updated throughout the process! We will use them again for sure!

Waste of time trying to buy a vehicle from this Dealership. I’ve contacted this dealer two times already when I was inquiring about a vehicle they had. After providing them info on my current car and given money info which they had requested they FAILED to return a call or even text. Spoke to a sale man and even the Assistant Sales Manager, Erick. Terrible communication service from him. Dealership ghosted me and wasted my time. They will not even budge on their prices. Do not waste your time with Fairway Ford, search elsewhere.

Purchased a 2016 Ford F-150 from Fairway Ford in Placentia, CA, and had a great experience working with Jacob. We handled everything over the phone and online, and he made the whole process smooth and stress-free from start to finish. He went above and beyond to help me get the best deal possible and was professional, responsive, and easy to work with the entire time. Outstanding customer service all around. I would definitely recommend Fairway Ford and Jacob to anyone looking for a vehicle.

Buy your vehicles at another brand. Unprofessional staff

Jake at Fairway Ford was great to work with. He was personable, never pushy, and kept communication clear throughout the whole process. He really went above and beyond—even delivering my 2026 Ford Raptor to my work without me asking. Highly recommend working with Jake if you’re looking for a smooth, stress-free experience.

Top quality, from the service writers, to the Ford trained Techs, always the best service. I highly recommend them to everyone. Ask for Lidia Radford, she'll see your vehicle gets service done promptly and right.

Went in for a promotional test drive for the LA Auto show. Needed the dealer sales code but the saleman and staff game nothing but run around. Missed out on the promo. Would never buy here or a Ford.

Called twice to ask if they have a particular car and model. Drove over 40 miles and they did not have the vehicle in stock. Will definitely never come back and will advise anyone thinking of purchasing to quadruple check if they have what you are looking for

Everything was so amazing, great customer service and amazing enthusiasm. My family loved working with Jeff Oji, he was incredible with our family as well as very understanding. Helping us understand every step of the way truly a wonderful man. We appreciate the team helping us especially since it was my daughters first car. We love the bronco and love Jeff Oji for always being their for us. Best reassurance and customer service out their!!

Sold me a 2015 ford f150 with a Leaking headgasket without telling me anything about it. 10k fix and I knew nothing about it thanks for screwing over a kid who saved up to buy his first truck don’t buy from them

On November 28th my grandfather took me to your dealership. We are part of the Model T Ford Club for all of Orange County. We were there so we could ask you to participate in a small way with our antique car scavenger hunt. We just wanted 1 person to be able to pick up an antique part at your parts desk to pay homage to Ford and their dedication to long lasting quality. We were there ar your dealership to ask if it could be held behind your desk counter. Unfortunately, we met with Dave Samaraseke, who was rude to ... Read More

Full review text opened.

Google - Dec 7, 2025

On November 28th my grandfather took me to your dealership. We are part of the Model T Ford Club for all of Orange County. We were there so we could ask you to participate in a small way with our antique car scavenger hunt. We just wanted 1 person to be able to pick up an antique part at your parts desk to pay homage to Ford and their dedication to long lasting quality. We were there ar your dealership to ask if it could be held behind your desk counter. Unfortunately, we met with Dave Samaraseke, who was rude to my grandfather. It felt to me like he was dismissive because my grandfather dresses in plain clothes most days. However, he is an avid rare car collector. Mr Samaraseke treated us both like we were bizarre and unwelcome, even when we explained and provided our credentials. Further, we heard him misrepresent the reason for our visit to whoever was in charge that day at 2:30pm. Dave came out and held up his hands as if to push us out, saying how busy you all are with your weekend sale and to "please leave no." We gave up and left. We told the model T community about the terrible experience. We even emailed the owner Mr Bill Lounello and left him a voicemail on his cellphone/office. We can only conclude that this is the kind of treatment he endorses at his Ford Dealership. We will be writing Ford corporate about the poor treatment. This place is sadly so far from a true, honest to goodness Ford Dealership.

I am extremely disappointed with the level of customer service I received from Jeff Avichouser at this Ford dealership. While I understand that repairs can be costly, the price quoted to me was far beyond reasonable, especially considering that I rely on this vehicle for my daily transportation. This situation has created a significant financial hardship, yet at no point did I feel I was being treated with empathy or genuine concern for what I was going through. The way we were spoken to felt dismissive and lacking in basic customer care. Clear communication and respectful support should be standard, ... Read More

Full review text opened.

Google - Dec 6, 2025

I am extremely disappointed with the level of customer service I received from Jeff Avichouser at this Ford dealership. While I understand that repairs can be costly, the price quoted to me was far beyond reasonable, especially considering that I rely on this vehicle for my daily transportation. This situation has created a significant financial hardship, yet at no point did I feel I was being treated with empathy or genuine concern for what I was going through. The way we were spoken to felt dismissive and lacking in basic customer care. Clear communication and respectful support should be standard, especially when customers are already stressed by unexpected repair expenses. Unfortunately, that was not our experience. I hope this feedback is taken seriously, as customers deserve transparency, compassion, and fair treatment. At this time, I cannot recommend this dealership based on the service I received.

Great friendly service!

Good service, educational, ford has many vehicles to choose from, and I like my eco sport 2022 titanium package... It's perfect for my needs and I hope they can keep me rolling with no surprises... STAY TUNED !

Mike is very Professional

Great customer service

Quick and easy and the staff was helpful and courteous.

Excellent service and knowledgeable staff.

They service our fleet of vehicles. They are like family when you call them as they know you by name and know what our expectations are with our vehicles

just want to thank Javier and Dave S. for the great deal on my 2025 ford explorer and no dealer add on BS it was a good sales experience. If i need another new car in the future Fairway is my place to go.

Spoke with Josh, would definitely recommend was not pushy at all and was just there to help if you'd like guidance

Good, fast service. Thank you!

Great dealer, good business

I asked the service desk rep to check the level of my antifreeze and he said it was fine but he neglected to indicate this on my work order/ bill. So now I have to wonder, was it even checked. I also asked to have a connection to my air filter checked. See attached photo. Again, he verbally commented on this but it did not appear anywhere in my work order / bill. Apparently my vehicle requires my lug nuts to be torqued to 162 ft x lbs. I did not see this mentioned anywhere in my work order / bill. Also there ... Read More

Full review text opened.

Google - Oct 4, 2025

I asked the service desk rep to check the level of my antifreeze and he said it was fine but he neglected to indicate this on my work order/ bill. So now I have to wonder, was it even checked. I also asked to have a connection to my air filter checked. See attached photo. Again, he verbally commented on this but it did not appear anywhere in my work order / bill. Apparently my vehicle requires my lug nuts to be torqued to 162 ft x lbs. I did not see this mentioned anywhere in my work order / bill. Also there was no indication either verbally or in the paperwork of how my various fluid levels were. Actually I was quite disappointed in the service I received. I travelled to your dealership from Winnipeg.

What has fairway done for me?

Check out all the other negative reviews. I have been a loyal customer for over a decade. Even back when they used to service my motorhome. The Service department has changed in the past few years and might be the worst experience I've ever dealt with. Multiple visits to deal with the same issue. They damaged my car in the process, and then claim I brought it in that way. It's obvious that they are at fault but they don't care. They lied and said they only updated software. But the invoice lists physical parts they changed ... Read More

Full review text opened.

DealerRater - Aug 15, 2025

Check out all the other negative reviews. I have been a loyal customer for over a decade. Even back when they used to service my motorhome. The Service department has changed in the past few years and might be the worst experience I've ever dealt with. Multiple visits to deal with the same issue. They damaged my car in the process, and then claim I brought it in that way. It's obvious that they are at fault but they don't care. They lied and said they only updated software. But the invoice lists physical parts they changed right were the damage occurred. Absolute idiots. In a separate visit I had to wait for a part to be shipped. Instead of calling me to let me know when it arrived, they mailed a letter. Nothing like waiting for service to be completed, only to have them find ways to delay things further. Again, absolute idiots.

Read at DealerRater

I was the intended recipient of the F-150 Raptor R featured in Gigi's post. I want to share some photos and context regarding the actual condition of the vehicle upon delivery after I had already signed the paperwork. Unfortunately, it arrived in a state that was far below expectations: Over 153 rock chips on the body Cracked windshield with 53 visible chips Headlights chipped in 28 different spots Rust present on the lug nuts Excessive interior wear, including what appears to be painted-over seat damage Several broken components and a missing seatbelt I believe it’s important for others to be aware ... Read More

Full review text opened.

Google - Aug 7, 2025

I was the intended recipient of the F-150 Raptor R featured in Gigi's post. I want to share some photos and context regarding the actual condition of the vehicle upon delivery after I had already signed the paperwork. Unfortunately, it arrived in a state that was far below expectations: Over 153 rock chips on the body Cracked windshield with 53 visible chips Headlights chipped in 28 different spots Rust present on the lug nuts Excessive interior wear, including what appears to be painted-over seat damage Several broken components and a missing seatbelt I believe it’s important for others to be aware of the condition in which this vehicle was delivered, especially considering the nature of the listing and the transaction.

I manage Fleet Purchasing for KO Construction and Development, overseeing a fleet of over 100 Ford vehicles. Our recent experience with this particular Ford dealership has been, without question, the most appalling and dishonest transaction we’ve ever encountered. We were tasked with acquiring a Ford F-150 Raptor “R” model for one of our owners. This store wasn’t our typical dealer, but due to limited availability, we proceeded. Our owner traded in a G63 Mercedes at the dealer’s request, and the Raptor was delivered to his home post-inspection. Upon his return to New Jersey, he discovered the vehicle was ... Read More

Full review text opened.

Google - Aug 7, 2025

I manage Fleet Purchasing for KO Construction and Development, overseeing a fleet of over 100 Ford vehicles. Our recent experience with this particular Ford dealership has been, without question, the most appalling and dishonest transaction we’ve ever encountered. We were tasked with acquiring a Ford F-150 Raptor “R” model for one of our owners. This store wasn’t our typical dealer, but due to limited availability, we proceeded. Our owner traded in a G63 Mercedes at the dealer’s request, and the Raptor was delivered to his home post-inspection. Upon his return to New Jersey, he discovered the vehicle was in horrific condition: 153+ rock chips across the body Cracked windshield with 53 individual chips Chipped headlights in 28 places Rusting lug nuts Excessive interior wear, including painted-over seat damage Broken interior components and even a missing seatbelt It gets worse. A FORScan diagnostic revealed the engine hours did not match the odometer, suggesting possible tampering or gross misrepresentation. The vehicle was advertised as a California car, but it was actually from New York City—a significant and misleading detail, especially considering road conditions and vehicle wear in urban environments. There were also missing trim pieces and numerous safety issues—completely unacceptable for a vehicle sold under the Ford Blue Advantage Certification. We attempted to exercise our rights under that certification to revoke the purchase, but the dealer flat-out rejected it and has since gone completely silent. No replies. No accountability. Nothing. For a dealership to treat any customer this way is inexcusable. For them to do this to a company with a large and ongoing Ford fleet relationship is mind-blowing. This experience was a complete betrayal of trust, a failure in transparency, and a total lack of professional integrity. We are exploring all available remedies. Avoid this dealership at all costs—they are not to be trusted.

Car was just out of warranty. Didn’t want to help at all. At Honda they would still help you out. These guys don’t even want to hear about it. Was a loyal ford guy, never again. Stay clear.

This was the worst experience I’ve ever had at a dealership. I called to confirm the availability of a vehicle and Madison told me it was there and that she would pull it up and have it ready to test drive when I got there. After driving 3 hours with kids in the car we show up and they don’t even have the vehicle at all. Don’t trust these people! They will lie and try to trick potential customers just to get you into their dealership and try to sell you something else.

the only positive in the deal was the truck. is a good truck but that being said sales rep didn't set proper expectations about how long the process would take to get done. deal was done on may 30th. deal was done to where i would sell them my clean titled truck with alot of roughly 25k of positive equity in exchange for a maverick with cash on my side of the deal coming back to me. i was told that they wouldn't release the check until they had the title coming to them but that doing a ... Read More

Full review text opened.

Google - Jul 24, 2025

the only positive in the deal was the truck. is a good truck but that being said sales rep didn't set proper expectations about how long the process would take to get done. deal was done on may 30th. deal was done to where i would sell them my clean titled truck with alot of roughly 25k of positive equity in exchange for a maverick with cash on my side of the deal coming back to me. i was told that they wouldn't release the check until they had the title coming to them but that doing a deal like this would typically take 2-3 weeks from time the deal was done until time i got the money that was promised for my old truck. its now july 24th and after speaking with my sales rep and the finance manager that i wont see that check for another month. ive been following up with them constantly for updates being told that i would receive a call back and have gotten an actually response from them with maybe 2 out of 5 time that ive reached out. they say that they wont release the check because they are worried about my old truck being a branded title which is something that they could see that its not if they just used carfax or called my credit union of which they have been working with. we both know its bull shit and they are just trying to drag this out so that they can keep the money as long as possible. i will never work with fairway ford again nor will i recommend fairway ford to anyone. if you want to buy a truck ford makes a great one that being said there are plenty of other dealers to buy from instead of these sleezy guys that drag their feet.

My wife found a 2017 Toyota Tundra from this dealer a few days ago. She was in talks with, Renee, who set up a time for me to come to the dealership and inspect the vehicle prior to purchase. I travel way out of my way to the dealership, and a different salesperson, Leslie, shows me a only Toyota Tundra on the lot. After a 2 hour inspection, I find out that this is the wrong vehicle with a $20k higher price tag. Then they bring out a 2018 Tundra that apparently just detailed. I ask where the 2017 is and the original person ... Read More

Full review text opened.

Google - Jul 7, 2025

My wife found a 2017 Toyota Tundra from this dealer a few days ago. She was in talks with, Renee, who set up a time for me to come to the dealership and inspect the vehicle prior to purchase. I travel way out of my way to the dealership, and a different salesperson, Leslie, shows me a only Toyota Tundra on the lot. After a 2 hour inspection, I find out that this is the wrong vehicle with a $20k higher price tag. Then they bring out a 2018 Tundra that apparently just detailed. I ask where the 2017 is and the original person is. They have a 2017 at some other lot in a shop getting damage repaired, and Renee is not even present. I walk and they come running and offer to look for another vehicle for me, then they go completely silent. This was clearly an illegal bait and switch tactic that didn't go as planned. We call back, confront them, to which the person agrees that it definitely appears like a bait and switch. Finally, they blame my wife for trusting the salesperson and not verifying the car that was being shown. I will be filing with the Better Business Bureau as well as the Fair Trade Commission in addition to this post.

After buying 10 vehicles at this dealership, we bring our diesel in for service, to change oil, transmission service, diff rear and front, transfer case, services, rotate tires, air filter, and more. I dropped it off and got a call 52 minutes later it was done. I told the service manager no way 1 tech did it all in that time and it was still parked in the drive when I left. I said redo the service, Carlos said no, I said I would never be back again. Well, Ford bought back a vehicle and it was my pleasure to push it to ... Read More

Full review text opened.

Google - May 28, 2025

After buying 10 vehicles at this dealership, we bring our diesel in for service, to change oil, transmission service, diff rear and front, transfer case, services, rotate tires, air filter, and more. I dropped it off and got a call 52 minutes later it was done. I told the service manager no way 1 tech did it all in that time and it was still parked in the drive when I left. I said redo the service, Carlos said no, I said I would never be back again. Well, Ford bought back a vehicle and it was my pleasure to push it to them. Should have taken care of us.

Don't come to this dealer, they advertise price to keep people coming but they will tell you that is website error and make you pay original price. Please take a look at all 1 start reviews before coming.

Going through a NIGHTMARE with this Fairway ford Dealer. I Bought a car and didn't even had 24h with the car and IT Starter OVERHEATING. I AGRRE WITH OTHER COMMENTS AND REVIEWS these people are deceitful liars, tricksters.

I contacted this dealership two days ago, I spoke with Tyler. I gave him all my information, sent him my trade in vin #, mileage, payoff…… I was looking for a new 2025 Ford Explorer. Tyler took down my phone number, stated that he would get back to me with some numbers…… I text him multiple times, called the dealership multiple times and no response. I took my business to another Ford dealership and it was the most painless process ever! I love my new explorer and I’m happy my business went to a dealership that is very responsive and cares ... Read More

Full review text opened.

Google - Apr 11, 2025

I contacted this dealership two days ago, I spoke with Tyler. I gave him all my information, sent him my trade in vin #, mileage, payoff…… I was looking for a new 2025 Ford Explorer. Tyler took down my phone number, stated that he would get back to me with some numbers…… I text him multiple times, called the dealership multiple times and no response. I took my business to another Ford dealership and it was the most painless process ever! I love my new explorer and I’m happy my business went to a dealership that is very responsive and cares about their customers. I would not recommend this dealership to anyone.

Dave S in the internet department was both rude and unprofessional. I will be purchasing from a different ford dealership.

I replied to an advertisement that Fairway posted showing all the discounts for the car and the net cost. In the end, I was told that the posted $6K discount didn't apply to the car after all. I walked. Deceptive and disappointing. Don't trust the posted prices on the website.

About 2 months, or so, ago, I took my Excursion in for a recall. I have been having issues with the engine randomly turning off when I would use the windshield wipers. Every now and then engine would turn off at a red light. I received a recall notice in the mail indicating a faulty Camshaft Position Sensor (CPS), stating the same symptoms I've been having. When I took it in, they called me later that day letting me know my car was ready. After I picked it up, I rushed to work. On my way in, I activated my ... Read More

Full review text opened.

Google - Dec 27, 2024

About 2 months, or so, ago, I took my Excursion in for a recall. I have been having issues with the engine randomly turning off when I would use the windshield wipers. Every now and then engine would turn off at a red light. I received a recall notice in the mail indicating a faulty Camshaft Position Sensor (CPS), stating the same symptoms I've been having. When I took it in, they called me later that day letting me know my car was ready. After I picked it up, I rushed to work. On my way in, I activated my widshield wipers and the car immediately turned off on the freeway!!! VERY DANGEROUS! I had to slip it in neutral and restart it. Once I got to work, I called Ford and told them I was still having issues. They told me I could pay a few hundred dollars for them to diagnose it, which will go towards the service if needed. I refused and let them know it's a recall! I took it back in and let them know the recall notice mentioned the same symptoms my car was experiencing. On the work order for Camshaft Position Sensor, it read "Passed". I asked, since it's a recall, can they just replace it! They told me they would check it out. When I was called to pick it up, they told me they could not replicate the issue and the CPS passed their test. I picked it up and did not pay for anything. I did my own research and ALL the forums indicated a faulty CPS will cause those symptoms. Since then, my excursion randomly turned off til it finally did not turn on again! I had to get it towed to my house. I order a Ford OEM CPS off Amazon for $28 and changed it out myself (which was SO EASY)!!! No issues since!!! .. It's a recall for a reason guys!!! I'm just glad my wife was not driving on the freeway when it cut out!!!

No warranty repairs for FORD Motorhome

Horrible dealership. DO NOT PURCHASE A VEHICLE FROM HERE! We wanted to terminate our lease early with a vehicle from Ford and lease a new vehicle also from Ford. My husband spoke with Anthony and he was keen to make the deal. My husband goes in and tells him he wants to pay no money out of pocket and terminate the lease early, No problem!! They make a deal. We leave the old car with them and bring the new vehicle home. Surprise surprise , after a few months we receive a bill from Ford credit wanting to be paid for ... Read More

Full review text opened.

DealerRater - Oct 15, 2024

Horrible dealership. DO NOT PURCHASE A VEHICLE FROM HERE! We wanted to terminate our lease early with a vehicle from Ford and lease a new vehicle also from Ford. My husband spoke with Anthony and he was keen to make the deal. My husband goes in and tells him he wants to pay no money out of pocket and terminate the lease early, No problem!! They make a deal. We leave the old car with them and bring the new vehicle home. Surprise surprise , after a few months we receive a bill from Ford credit wanting to be paid for the last 2 payments on the vehicle. Well that’s weird because I ended my lease early and the dealership agreed to pay, they tell us that is something we need to speak to the dealership about. We call the dealership, conveniently for them, inconveniently for us Anthony is never in the office. We finally get a chance to speak with him, he denies making that deal! Why would we leave the car with them if we were not terminating the lease early and ending our payments then?!!! His proof…a mysterious sticky note that says we agree to keep making payments. Bill the sales manager is worthless as well. Bill, Anthony, you guys suck! You are stereotypical xxxxxxx used car salesman! We will never get another vehicle from Ford again.

Read at DealerRater

Originally had a 5 star review for Fairway after I purchased a new C8 Corvette about 3 months ago but I had to downgrade to a 1 star review. I was told that I could come back to the dealer within a month or two and receive a secondary key fob to my vehicle. They didn’t say maybe, they said you can 100% stop by in a month or two and receive a secondary fob. I called to confirm I was coming in this week and I was told by two different people that I would NOT be receiving a secondary fob. Great! ... Read More

Full review text opened.

Google - Oct 11, 2024

Originally had a 5 star review for Fairway after I purchased a new C8 Corvette about 3 months ago but I had to downgrade to a 1 star review. I was told that I could come back to the dealer within a month or two and receive a secondary key fob to my vehicle. They didn’t say maybe, they said you can 100% stop by in a month or two and receive a secondary fob. I called to confirm I was coming in this week and I was told by two different people that I would NOT be receiving a secondary fob. Great! Go against a promise to a customer who spent $80k+ with you, nice and professional! To finish it off, I just received a $800 notice to renew from the DMV despite paying DMV fees up front so I had to call and leave a message about that asking why I’m getting a renewal notice from the DMV. Still no response. Crazy how some due diligence and respect for your customers goes a long way. Again, this was a 5 star review previously but because the dealership wants to just wipe their hands clean once the customer leaves the lot I will categorize them as just another careless unprofessional dealership.

Do NOT buy anything from this dealership. They have zero inventory first and foremost. Their entire dealership looks like crap. And finally, my elderly father bought a used car from them and about a month later, they charged him $800 to replace "a sensor". Four months after he bought it, the check engine light came on and wanted to charge him $210 just to plug it in and tell him what the issue is. That's horrible customer service and shame on them taking advantage of the elderly. I hope they go out of business soon.

Gordon and Jeff the best in this Dept. I won’t go anywhere else for my vehicles.

You have to be prepared to know that you’re not gonna be able to have your car in a day for most services. so you’ll have to leave it and rent a car. I use my car every day for work. so it was a real burden, having to rent a car, cost me over $500 cause they had my car for a week and they still couldn’t find out what was wrong with it, but they did reprogram my computer and so far so good. The engine light has not come back on, but still, I am ... Read More

Full review text opened.

Google - Sep 10, 2024

You have to be prepared to know that you’re not gonna be able to have your car in a day for most services. so you’ll have to leave it and rent a car. I use my car every day for work. so it was a real burden, having to rent a car, cost me over $500 cause they had my car for a week and they still couldn’t find out what was wrong with it, but they did reprogram my computer and so far so good. The engine light has not come back on, but still, I am disappointed I had to rent a car for a week.

Oil change took 45 minutes longer than stated and the tech left the dip stick lose and oil spilled out all under the hood.

Took my vehicle in for some maintenance issues it was having. While I was happy that they got them resolved, I don’t appreciate finding greasy handprints on my new ‘white’ leather passenger seat. Tried cleaning it myself only to find that it smeared and made it worse.

Bare minimum maintenance- did not repair the nonfunctional screen or care to investigate further. Said they rebooted it and then the issues recontinued. Waiting for my lease to end because I know everything with these guys will be a runaround.

Horrible experience never taking my truck there they just broke my dash and never help me repair it. Worst experience ever.

When I bought my MKX I was told that they checked the car carefully and I shouldn’t worry about anything and if I have any problems just go see then and they would take care of it. They also promised to do all necessary touch ups and update my navigation system but none of that came true in addition a sensor gave an alarm and when I went back to them they charged me almost $800 to fix and all of sudden they told me you bought it as is and forgot everything they promised to do. They all are ... Read More

Full review text opened.

Google - May 15, 2024

When I bought my MKX I was told that they checked the car carefully and I shouldn’t worry about anything and if I have any problems just go see then and they would take care of it. They also promised to do all necessary touch ups and update my navigation system but none of that came true in addition a sensor gave an alarm and when I went back to them they charged me almost $800 to fix and all of sudden they told me you bought it as is and forgot everything they promised to do. They all are liars and scammers

I arrived at a location that clearly advertised RV parts and services. I provided Zach with the necessary vehicle information for a step van, expecting to purchase the parts I needed. However, Zach informed me that they do not sell parts to the public. He mentioned that the lady behind the cashier might have been occupied with other revenue-generating tasks, which prevented her from assisting me promptly. SHE WAS BEHIND THE CASHER DOING NOTHING JUST STARING AT ME LOL. I was disappointed because I believed this process could have been resolved in just 2 minutes. Zach your explanation didn't make ... Read More

Full review text opened.

Google - Apr 16, 2024

I arrived at a location that clearly advertised RV parts and services. I provided Zach with the necessary vehicle information for a step van, expecting to purchase the parts I needed. However, Zach informed me that they do not sell parts to the public. He mentioned that the lady behind the cashier might have been occupied with other revenue-generating tasks, which prevented her from assisting me promptly. SHE WAS BEHIND THE CASHER DOING NOTHING JUST STARING AT ME LOL. I was disappointed because I believed this process could have been resolved in just 2 minutes. Zach your explanation didn't make much sense to me.

Too expensive to reflash the reductant DEF tank sensor recalled. Why would consumer like me has to pay while FORD Fault.

From the day we bought this truck, not great customer service. I’ve already given them this feedback so I’m not going to drag them in this review. Bullet points; Treat me like a “dumb woman” Complained MULTIPLE TIMES that they had to remove my car seats… over the phone then the same person, said the EXACT SALE THING to me in person.. rude. Trying to make me feel bad?? What was the point of that? Theee ONLY person who was KIND. Professional, respectful, and nice. Was Aaron, the cashier. Thank you Aaron. Even my walk back to the ... Read More

Full review text opened.

Google - Feb 28, 2024

From the day we bought this truck, not great customer service. I’ve already given them this feedback so I’m not going to drag them in this review. Bullet points; Treat me like a “dumb woman” Complained MULTIPLE TIMES that they had to remove my car seats… over the phone then the same person, said the EXACT SALE THING to me in person.. rude. Trying to make me feel bad?? What was the point of that? Theee ONLY person who was KIND. Professional, respectful, and nice. Was Aaron, the cashier. Thank you Aaron. Even my walk back to the truck In front of the window (on the yellow footprint walk ) about 7 men just stood there.. not one moved for me to walk the side walk. We have a maverick, there will be more recall, but hell if I will ever step foot there again.

I love Fairway Ford we’ve bought most of our cards there and most of our repairs. I would typically give them four or five stars but this time they’re getting two I have an edge 50,000 miles on it. The transmission went out and they did have the car for a week and a half when I got it back, there was a light on a check engine light so I went back and they looked at it and said there was a part broken that they needed to fix that had to do with the powertrain so thank ... Read More

Full review text opened.

Google - Feb 18, 2024

I love Fairway Ford we’ve bought most of our cards there and most of our repairs. I would typically give them four or five stars but this time they’re getting two I have an edge 50,000 miles on it. The transmission went out and they did have the car for a week and a half when I got it back, there was a light on a check engine light so I went back and they looked at it and said there was a part broken that they needed to fix that had to do with the powertrain so thank God my car was under warranty but they did charge me the hundred dollars for the warranty to fix the car that’s my deductible. I argued that there were no lights on when I took the car in once they replaced the transmission that powertrain light was on so whatever happened happened then they credited me $50 but said they had to charge 50. I think they could’ve afforded to give us the other $50 since there was nothing wrong when I took it in